TERMS OF SERVICE

Last updated: September 15, 2026

Welcome to BOHA FLOWERS.

These Terms of Service govern your use of bohaflowers.com and your purchase of products and services from BOHA FLOWERS.

By visiting our website, placing an order, or using our services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. About BOHA FLOWERS

BOHA FLOWERS operates this online store and provides floral products and related services.

Our business information is:

BOHA FLOWERS
2901 NE 1st Ave
Miami, FL 33137
United States

Email: hello.bohaflowers@gmail.com
Phone: +1 (786) 851-7101

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website.

2. Eligibility

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

If you provide information to us, you agree that the information is accurate and complete.

3. Products

BOHA FLOWERS creates floral arrangements using fresh flowers and natural materials.

Because flowers are natural and seasonal products, individual arrangements may vary slightly in:

• Color
• Flower size
• Shape
• Bloom stage
• Greenery
• Availability

We make every reasonable effort to ensure that product photographs and descriptions accurately represent our products.

However, colors may appear differently depending on your device or screen settings.

When a particular flower or material is unavailable, BOHA FLOWERS may substitute it with a similar flower, greenery, or material of equal or greater value while maintaining the overall style, quality, and appearance of the arrangement.

4. Orders

When you place an order through our website, you are requesting to purchase the selected products.

We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving product availability, incorrect pricing or product information, payment issues, or suspected fraudulent activity.

You are responsible for reviewing your order information before completing your purchase.

This includes:

• Product selection
• Recipient name
• Delivery address
• Phone number
• Delivery instructions
• Selected delivery option

Once an order has been accepted and preparation has started, changes or cancellations may not be possible.

For information about cancellations, damaged orders, and refunds, please review our Refund & Return Policy.

5. Prices and Payment

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time.

The applicable product price and delivery fee will be shown during checkout before you complete your purchase.

Applicable taxes and delivery charges may be added to your order where required.

By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

Payment processing is handled through secure third-party payment providers.

6. Shipping & Delivery

BOHA FLOWERS provides delivery to selected ZIP codes in Miami and surrounding areas.

We currently offer:

Local Delivery — FREE

Available in designated local ZIP codes.

Extended Delivery — $20

Available in designated extended ZIP codes for orders under $200.

Orders of $200 or more qualify for FREE Extended Delivery.

The applicable delivery option and fee are determined by the delivery ZIP code entered at checkout.

Our standard estimated delivery timeframe is 0–2 business days.

Our delivery team operates Monday through Sunday, and same-day delivery may be available depending on the order, product availability, destination, and delivery schedule.

Delivery timing may vary due to factors such as weather, traffic, holidays, special events, recipient availability, product availability, and daily delivery volume.

For complete delivery areas, ZIP codes, fees, and delivery information, please review our Shipping & Delivery Policy.

7. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

This includes:

• Recipient's full name
• Complete delivery address
• Phone number
• Apartment, suite, or unit number when applicable
• Delivery instructions

BOHA FLOWERS is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If the recipient is unavailable, our delivery team may contact the recipient using the phone number provided with the order and may leave the arrangement in a safe location when appropriate.

If delivery cannot be completed because of incorrect information, recipient unavailability, restricted building access, or similar circumstances, an additional delivery attempt may need to be arranged.

8. Custom Delivery Dates

Customers may contact BOHA FLOWERS to request a specific delivery date.

Custom delivery dates may be available for:

• Weddings
• Events
• Celebrations
• Corporate orders
• Advance orders
• Special occasions

Please contact us before placing your order if you require delivery on a specific date.

Email: hello.bohaflowers@gmail.com

Please provide your preferred delivery date, delivery ZIP code, and relevant order details.

9. Returns, Exchanges & Cancellations

Because fresh flowers are perishable and arrangements are prepared specifically for each order, we do not accept returns or exchanges for floral arrangements.

Custom floral designs, event flowers, personalized orders, and made-to-order arrangements are non-refundable.

If your order arrives damaged or you receive an incorrect arrangement, please contact us within 24 hours of delivery.

Please provide your order number and clear photographs when applicable.

Orders may be modified or canceled up to 24 hours before the scheduled delivery or pickup time.

For complete information, please review our Refund & Return Policy.

10. Intellectual Property

All content on our website, including photographs, product images, text, logos, graphics, designs, product names, and other materials, is owned by or licensed to BOHA FLOWERS unless otherwise stated.

You may use our website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or otherwise use our content without prior written permission from BOHA FLOWERS.

11. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment processors, Shopify, analytics services, advertising platforms, social media platforms, and other technology providers.

Third-party services are subject to their own terms and policies.

BOHA FLOWERS is not responsible for the content, privacy practices, security, or operation of third-party websites or services.

12. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and disclose personal information.

13. Website Use

You agree to use our website only for lawful purposes.

You may not:

• Violate applicable laws or regulations.
• Provide false or misleading information.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the security or operation of our website.
• Upload malicious software or harmful code.
• Use our website to conduct fraudulent activities.
• Copy or exploit website content without permission.

We reserve the right to restrict or terminate access to our website when necessary to protect our business, customers, or services.

14. Errors and Changes

We make reasonable efforts to keep information on our website accurate and current.

However, errors or omissions may occasionally occur, including errors involving product descriptions, prices, availability, promotions, or other information.

We reserve the right to correct errors, update information, change product availability, or cancel affected orders when necessary.

15. Disclaimer

Our website and services are provided on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Because flowers are natural products, variations in color, size, shape, and availability are normal and do not necessarily indicate a defect.

16. Limitation of Liability

To the fullest extent permitted by applicable law, BOHA FLOWERS and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless BOHA FLOWERS, its owners, employees, contractors, service providers, and affiliates from claims, losses, damages, liabilities, and expenses arising from your violation of these Terms or unlawful use of our website or services.

18. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The updated version will be posted on this page with a revised Last updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

20. Governing Law

These Terms of Service are governed by the applicable laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.

21. Contact Us

If you have questions about these Terms of Service, please contact us:

BOHA FLOWERS
2901 NE 1st Ave
Miami, FL 33137
United States

Email: hello.bohaflowers@gmail.com
Phone: +1 (786) 851-7101